It was just a small thing, in the grand scheme of things. I went into town after work to buy a new laptop. There aren't many places left where you can actually buy computers these days, so I went to the obvious... Currys/PC World.
As you would expect, there were plenty to choose from. I mulled over my options, narrowing it down to two or three. I stood, and wandered backwards and forwards between them, considering the pros and cons. And I waited.
Now, I could have marched up to one of the "assistants" and asked them to sell me a damn computer, but no, I wanted a bit of actual customer service. I wanted someone to approach me and ask if I needed any help, or if there was anything I was interested in. But it didn't happen. At all.
 |
| No laptop for you! |
So I left. They weren't going to help me or serve me it seemed, no matter how long I hung around looking shifty. I decided I'd try the other branch on the way home. The selection was pretty much identical, so I figured it would be second time lucky.
Wrong.
The staff in that branch were exactly the same. Not a single one of them made any attempt to see if I wanted to buy anything, and seemed to be actually avoiding the opportunity to make a sale.
I found it all very strange. I was quite looking forward to playing with a new computer over the weekend... shame that it won't be happening. I might try again tomorrow or on Sunday if I can be bothered to make the trip, but I'll have to be in a forgiving mood. In the meantime, I hereby award Currys/PC World the award for "Worst Customer Service 2012". Rubbish!
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